Troubleshooting Lead Issues

❗ Lead not showing up

Possible reasons:

• Zapier mapping incorrect

• Invalid phone number

• Duplicate suppressed

• CSV missing required fields

• Header names incorrect

❗ AI not messaging the lead

• Missing valid phone number

• Lead marked Not Interested

• Incorrect country code

• Conversation already exists

• SMS delivery blocked

❗ Duplicates appearing repeatedly

• Multiple Zaps firing from the same source

• Tools sending repeated submissions

• Wrong trigger event in Zapier ​

❗ Wrong or messy lead data

• CSV headers mismatched

• Zapier field mapping incorrect

• Source tool sending empty fields ​

Best Practices

✔ Ensure phone numbers always contain the full country code

✔ Keep CSVs clean with only the required fields

✔ Use consistent field names across Zapier and forms

✔ Always test with one lead before bulk uploads

✔ Regularly check duplicate entries