Messaging Issues (SMS Only)

A. Messages not sending

Common causes

• Invalid or incomplete phone number

• Missing country code

• Lead opted out

• Carrier blocking

Fix

• Use full phone number with country code

• Remove unnecessary symbols

• Try sending a short, simple test message ​

B. Message status = “Failed”

Causes

• Carrier filtering

• Unsupported characters

• Number unreachable ​

Fix

• Avoid links in the first message

• Keep messages short and natural

• Confirm the number is active ​

C. Lead replies not appearing in Inbox

Fix

• Verify phone number

• Refresh inbox

• Check if lead responded from a different number