AI Understanding & Intent Detection

Texto AI analyzes every message to understand: ​

1. Intent

Examples:

• Asking for price

• Asking for availability

• Asking about service details

• Wanting to book a meeting

• Comparing competitors

• Objection (“too expensive”)

• Urgent request ​

2. Sentiment

Examples:

• Positive

• Neutral

• Confused

• Frustrated

• Not interested ​

3. Lead Qualification Signals

Examples:

• “I need help ASAP” → high intent

• “Just looking around” → warm

• “Not now” → cold lead ​

4. Conversation Context

AI remembers what was said earlier:

• Their name

• Their business

• Their question

• Past replies

• Appointment discussions