Troubleshooting Billing Issues

A. Card Declined

Try:

• Updating your card

• Checking with your bank

• Trying another card ​

B. Invoices not downloading

Try:

• Refreshing the page

• Using incognito mode

• Checking browser extensions ​

C. Plan didn’t update after payment

• Refresh the page

• Log out → log back in ​

If still incorrect, contact support

Billing Support

For billing assistance, send:

• Workspace name

• Registered email

• Invoice ID (if applicable)

• Screenshot (optional) ​

📧 [email protected]

Typical response time: 24–48 hours