AI Response Issues

A. AI not responding

Causes

• AI manually paused

• Conversation closed

• Missing phone number

• Lead marked Not Interested

Fix

• Enable AI in the conversation

• Reopen the thread

• Ensure phone + query fields are present ​

B. AI answering incorrectly

Causes

• Website lacks clear info

• Business details incomplete

• Lead message unclear

Fix

• Update website

• Review and update AI settings

• Add missing business details in Settings

C. AI repeating messages

Causes

• Follow-up triggers

• Duplicate workflows

• Lead not replying ​

Fix

• Review Automations

• Add conditions or delays

• Remove conflicting triggers ​