Step 1 — Lead enters Texto
Added via CSV, Zapier, or manually → AI sends initial message.
Step 2 — Lead replies
AI reads the message, identifies intent, and responds.
Step 3 — AI continues the conversation
AI answers questions and may ask for additional details to understand the lead more clearly.
Step 4 — Human takeover (optional)
You can manually jump into any conversation through the Inbox.
Step 5 — AI resumes (optional)
Once done, you can re-enable AI if you want it to continue.
Human Takeover & AI Control
You can:
Pause AI for a specific conversation
Let AI continue afterward
This gives full flexibility without disrupting the workflow.
AI Safety & Guardrails
Texto AI will never:
Provide legal/medical/financial advice
Use disrespectful or aggressive language
Invent information not present on your website or onboarding details
Answer outside your industry or scope of service
Safety ensures professionalism in every conversation.
Improving AI Quality
You can improve accuracy by ensuring:
✔ Your website clearly explains your services
✔ Your onboarding details are correct
✔ Lead queries have enough information
✔ You correct unclear answers early (AI adapts over time)
