Troubleshooting Onboarding
Login email not received
Check your Spam/Junk folder
Search your inbox for “Texto Login”
Make sure the email you entered is correct
Resend the login link
Wait up to 2 minutes and check again — email delivery can sometimes be delayed
Contact support if the issue persists
CSV won’t upload
If your CSV isn’t uploading, check the following:
✔ Use only the required columns
Your CSV should include these four columns only:
first_name
last_name
phone
query
(These must be the header names.)
✔ Use a clean CSV file
Make sure your file:
Has no blank rows
Has no empty header names
Uses simple text only (no emojis, icons, or special characters)
Is saved as a .csv file (most spreadsheet tools do this automatically)
✔ Ensure phone numbers are valid
Format should be:
Full phone number
Without spaces or symbols
Country code included (based on user selection during onboarding) Example: +15551234567
If it still doesn’t upload
Try re-saving the CSV
Upload again
Contact support if the issue continues
Zapier not sending leads
Trigger not firing
Wrong field mapping
Expired Zapier authentication
Google Calendar not connecting
Permissions were denied
Wrong Google account
Reconnect integration
AI not responding
No valid phone number
Missing channel
Incorrect lead format
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