Can my team take over the conversation if needed?

Yes — instantly. Texto includes a Unified Inbox where you can jump in, continue the conversation, or let Texto take back over whenever you want. It’s seamless and requires no switching between platforms.

Inside the Inbox, your team can:

  • Take over at any point in the conversation

  • Send manual replies

  • Pause the AI if human assistance is needed

  • Re-enable the AI once you're done

  • View the full message history between the lead and your AI

This gives you complete control when necessary, while Texto handles the rest automatically.

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