Troubleshooting Dashboard Issues

A. Dashboard not updating

Causes:

• Cached browser

• Slow network

• Sync delay with integration ​

Fix:

• Refresh page

• Clear browser cache

• Reconnect integration ​

B. Missing leads in dashboard

Causes:

• Zapier misconfigured

• CSV mapping error

• Duplicate detection

• Invalid phone numbers ​

Fix:

• Check Zapier task history

• Re-upload CSV

• Check duplicate suppression ​

C. Appointment data missing

Causes:

• Calendar disconnected

• Wrong calendar selected

• Permissions not granted ​

Fix:

• Reconnect Google Calendar

• Refresh AI settings ​

D. AI metrics showing “0”

Causes:

• No new conversations

• Wrong date range

• AI disabled on a contact ​

Fix:

• Extend date range

• Check contact conversation thread