General Troubleshooting Checklist

Before contacting support, try:

✔ Refresh the page

✔ Use incognito mode

✔ Clear browser cache

✔ Reconnect integrations

✔ Check phone formatting

✔ Review Zapier Task History

✔ Re-open the conversation

✔ Check AI Settings

✔ Validate CSV headers

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When to Contact Texto Support

Contact us if:

• Messaging fails consistently

• AI behaves incorrectly

• Google Calendar won’t sync

• Zapier fails despite correct setup

• Login issues persist

• Billing looks incorrect

• CSV uploads keep failing

Fastest Support Requires:

• Lead phone number

• Workspace name

• Screenshot of the issue

• Zapier task link (if applicable)

• CSV file (if import-related)