Lead Import Issues

A. CSV upload not working (Onboarding or Leads page)

Causes

• Missing required columns

• Incorrect headers

• Invalid phone number format

• CSV saved incorrectly

Required columns

1. first_name

2. last_name

3. phone

4. query

Fix

• Save file as CSV

• Ensure all headers match exactly

• Phone numbers must include country code

• Remove blank rows or emojis ​ ​

B. Leads missing after import

Causes

• Duplicate suppression

• Incorrect mapping

• Failed rows

Fix

• Recheck mapping

• Re-upload missing rows

• Ensure phone numbers are unique ​

C. Zapier leads not showing

Fix

• Check Zapier Task History

• Make sure your Zap is ON

• Remap required fields (especially phone & query)

• Reconnect Texto inside Zapier