Login & Access Issues

A. Not receiving the login email (Magic Link)

Common causes

• Email landed in Spam/Promotions

• Wrong email entered

• Email delivery delay (can take up to 1–2 minutes)

• Rate-limited from too many attempts

Fixes

• Check Spam, Promotions, or Updates folders

• Search your inbox for “Texto Login”

• Resend the link

• Give it a minute and check again

• Add @trytexto.com to your email allowlist ​

B. Login link expired

Magic links expire quickly for security.

Fix: Request a fresh link and log in right away.

C. Cannot access workspace

Causes

• You’re not a member of the workspace

• Workspace subscription expired

Fix

• Ask the workspace admin to re-invite you

• Check Billing status

Contact support if the workspace may be disabled